our client (with UFL from 2020-02-14)
Date of review: 2020-02-15
Delivery to: Kiev - Shevchenko district
I was unable to make the order without giving both email address and phone number which is bad, really bad. I used Paypal for payment and Paypal has my email address which enables UFL to contact me so they need neither my email address or phone number.
I was unable to finish the order as Paypal did not understand the delivery address I was given. I understand it is not UFL fault.
When Paypal failed,I was unable to go back to my order on the UFL site and use another payment method. Which is bad as well.
I tried contacting UFL through their online chatbot and got an answer in the beginning before making the order.
After the payment trouble with Paypal it took a long time to get in contact with the chatbot again. When I finally got through to them they gave me a URL to restart the payment process. I then had to use a USA address to finish the Paypal payment.
The person I was in contact with was very very understanding and helpful and very patient as well. The persons in the chat systems are very good assets for the company.
I'd not recommend this retailer if you intend to use Paypal, the UFL implementation is unsatisfactory.
The Paypal implementation needs to be worked on, so Paypal does not ask for the shipping address again. It is already in the UFL system.
I know that in a way it is a Paypal flaw as their address setup is not helpful for foreigners who do not understand how Ukranian adresses are made up. There is no help, only that the address was incorrect, even though it wasn't.
I hope this helps.